Friday, January 18, 2013

Customer Service Executive @ Technopark,Trivandrum

Customer Service Executive

Job Title:Customer Service Executive
CompanyRR Donnelley India Outsource Pvt Ltd
Closing On:Friday, 25 January 2013
Contact , ,
Job Description:
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered
Operate as a vital link between the client and the operations
Monitor/assign jobs to team to ensure maximum utilization of resources
Play an important role with CM to develop an environment that provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Support CM collate operations metrics and MIS in relation to productivity, utilization, profit & loss statements, revenue generation
Oversee intake process, MIS
Preferred Skills:
Good oral and written communication skills
Ability to function in a dynamic and changing environment
Flexibility and adaptability
Customer service orientation
Inter-cultural awareness
Working knowledge on MS Office suite – with proficiency in excel
Graduate in any discipline
Minimum of 1 to 2 years experience in client management / customer service
Ability to work flexible schedule during day, night and weekend shifts

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