- Remote management of client IT infrastructure like servers, OS, databases, network
- Supporting clients on troubleshooting issues related to software, hardware and networking
- Understanding problems and providing remote technical solutions (through telephone, mails and other communication tools)
- Escalating issues to specialized support groups for complex technical issues
- Coordinate on tracking status, providing updates and resolution confirmation
Date: 15-18 September,2010. (Time: 9:00 Am)
Cognizant,ISquare IT, Sai Infotech, Hinjewadi, Pune
NOTE: 0-1 Year of BPO experience can also Walk In.