Monday, February 22, 2010

Dell BPO Opening for Freshers @ Banglore

Experience: 0 - 3 Years


Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: BPO/ITES

Role: Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Process: Technical Support / Sales/ Customer care (Voice process)

Shift: US Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%) PG with 1+yrs of call centre experience Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp Job Description * Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. * Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. * Escalate problems when unable to resolve customer issues. * Log and sufficiently document all contacts with customers in designated tools. * Identify and provide input on unique or recurring customer problems. * Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times. Keywords: tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT Company Profile Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge. Contact Details Company Name: Dell International Services Website: Executive Name: Chaitra Address: Not Mentioned Telephone: 9620241752 Email Address: Reference ID: Technical Support How to Apply # Click Here to Register first, if you dont have a Naukri account
# Once you have a Naukri account Click here to Apply

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