Experience: 0 - 3 Years
Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Process: Technical Support / Sales/ Customer care (Voice process)
Shift: US Shift
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
* Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
* Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
* Identify and provide input on unique or recurring customer problems.
* Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Keywords: tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name: Dell International Services
Executive Name: Chaitra
Address: Not Mentioned
Email Address: Chaitra_V_C@dell.com
Reference ID: Technical Support
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